Covid-19 FAQs

Yes, of course, online purchases are fully compliant with the latest directives. We can also assure you that shipments will not experience delays and are free of charge, as always.

Orders placed by 23 March have been processed as normal and we’ll do our very best to deliver them by 25 March.

If you don’t receive your order by that date, please contact our Customer Care department.

Absolutely, we have implemented all the necessary measures to guarantee the highest levels of safety.

The environments where our employees work are constantly sanitised and follow regulations on distancing to the full. Orders are delivered in total compliance with all procedures aimed at guaranteeing the safety of employees and customers.

Of course! Our stores are open. We’ve adopted all the necessary measures to guarantee you the highest levels of safety and we look forward to welcoming you in our stores.

We guarantee social distancing in line with government guidelines in our store, which is sanitised several times during the course of the day. Access to the store will be limited, so as to ensure the necessary safe distance from others. At the entrance, we will provide you with masks and hand sanitiser.

We suggest you book an appointment to avoid long waiting times. If you would like to do so, you can find all the information Here.

Of course. We have set up the changing cubicles to ensure you can maintain a safe distance. Naturally, anyone accompanying you will not be able to go into the changing rooms and our sales staff will have to maintain a distance of 1 meter throughout your time in the store.