Can I continue to shop online?
No, in full compliance with the latest emergency health directives, we have decided to suspend shipping and the possibility of shopping on our online store.
You can still continue to browse our collections and we have activated a notification service on all product pages so that you can receive an update as soon as shipping is resumed. We also advise that you create a Pennyblack account to save your favourite products to your wish list.
I placed an order that hasn’t been delivered yet, what will happen now?
Orders placed by 23 March have been processed as normal and we’ll do our very best to deliver them by 25 March.
If you don’t receive your order by that date, please contact our Customer Care department.
How can I return something?
Following the latest ministerial directives, our warehouses are closed, so we would kindly ask you not to return anything at this time.
In order to deal with this, we have extended the period for returns to 30 days to enable you to return products once the health emergency is over.
If you have already returned something, please be so kind as to contact our Customer Care department.
Can I contact the Customer Care department?
Of course, our Customer Care department is working remotely and is at your disposal should you have any queries.